Your Well Trained Technician At Express Auto Repair in Colorado Springs & Engine

Posted on May 15,12 by napanewblue

When your SUV breaks down, or just needs some routine service, you might get a little nervous. Your car’s so important to your life in Widefield, you need to back on the road as soon as possible – with the problem fixed right the first time.

If you’ve ever checked into some of the technician training Express Auto Repair in Colorado Springs & Engine professionals receive, you may be surprised at how much knowledge and skill goes into diagnosing and repairing a modern car. Let me give you some perspective. Today there are four cylinder engines that make more power than the V-8’s in luxury cars twenty years ago. I mean a new V-6 Toyota Camry could beat Sonny Crocket’s Ferrari in a race to sixty.

Our engines are more and more powerful and at the same time their fuel economy keeps inching up – even with steep Widefield gas prices. And they’re so reliable. This is all due to engineering. But the advances come at the price of simplicity. The modern cars driving around Widefield roads are so much more complex from a mechanical standpoint that it makes your head spin – not to mention the electronics.

Some cars have several networked computers controlling most of the engine functions and many other vehicle functions as well. Widefield motorists take all of this sophistication for granted – but somebody has to fix it when it breaks. It’s a real challenge for Express Auto Repair in Colorado Springs & Engine technicians to keep up, but we work hard to stay ahead of the technology. It requires a high level of commitment on the part of the technician and the Widefield service center as well.

In addition to the training, there’s the financial commitment to purchase the diagnostic and repair tools. Express Auto Repair in Colorado Springs & Engine technicians receive training through a combination of formal classroom training, training provided at Express Auto Repair in Colorado Springs & Engine by parts and equipment manufacturers, on-line courses and home study courses.

There are many independent certifications available at Express Auto Repair in Colorado Springs & Engine all the way up to Master Technician. The ability to repair your SUV requires a strong combination of training and resources. No one can know everything, so Widefield auto service centers subscribe to data services, technical libraries and even on-line communities that can help them when they run into a difficult problem.

It’s like those medical diagnosis shows on TV. Here are the symptoms – what’s the diagnosis and treatment? Diagnosis is every bit as much an art as a science. At Express Auto Repair in Colorado Springs & Engine, we want everything to be simple, straightforward and cheap – but sometimes it just isn’t.

So try to be more relaxed next time you bring us your SUV. You’re in good hands.

Questions To Ask Your Colorado Springs Service Advisor

Posted on November 16,11 by napanewblue

We find that a lot of Colorado Springs service and repair at Express Auto Repair in Colorado Springs & Engine are a little tentative when they talk with their automotive advisors. They want to ask questions, but don’t want to be embarrassed or to seem pushy. Cars are very complicated and there’s more to know about them than most of us have the time to learn. Maybe it’s because cars have become so much more reliable that the average person just doesn’t need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient’s Bill of Rights that they post throughout the hospital. We think our Colorado Springs automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It’s all about the communication. It’s a little harder when you’re trying to find the right service center in Colorado Springs. But once you’ve developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let’s go back to the medical example. When your doctor’s explaining something to you, it’s something that she understands very well and is very familiar with. So she may use jargon you don’t understand or that you don’t have the education and training that’s foundational to understanding what she’s trying to explain.

So you fall behind and get frustrated.

It can be the same with your Colorado Springs automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you’re not sure, ask what the payment policies are. For example, there’s a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what’s done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Colorado Springs service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that’s done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Call Express Auto Repair in Colorado Springs & Engine to make an appointment.
3655 Galley Rd.
Colorado Springs, Colorado 80909
719-630-8729